BETAFrequently Asked Questions
How long does AI review take?
Most cases are processed in minutes, with human review adding more time for complex files.
Can I request manual review later?
Yes. You can escalate any order to a manual review from the order detail page.
What file types are supported?
The portal supports PDF medical records and related intake documents.
Do you offer enterprise billing?
Yes. Enterprise plans include custom billing and onboarding support.
Is there a free trial?
Yes — every new account starts with a 14-day free trial, no credit card required.